FAQ's

Do I get to see the vehicle before I buy it?
Once you are happy that the car or van we have found for you is the vehicle that you would like, you are required to pay a £500 deposit. However, this is returnable if the condition of vehicle does not match your expectations once you have viewed it. So, in essence, yes you do get to see the vehicle before you buy it, but to date, we have never had a customer refuse to purchase a car from us after paying their deposit.

...................................................................................................................................................................

Do you take part exchanges?
Simply, yes we do. However, you are likely to get a better price for your car if you were to sell it privately, as we can only give you a trade price for your vehicle.

...................................................................................................................................................................

Can I test drive the vehicle before I buy it ?
We suggest that when buying a new or nearly new vehicle from us, you take the opportunity to test drive a similar vehicle at your local main dealer to determine whether you enjoy the drive of it. If you would like to test drive the vehicle you are about to purchase from us to make sure the car is free from any noticeable problems, you are more than welcome to do so, but our vehicles are rigorously checked to make sure they are free from any problems.

...................................................................................................................................................................

How do I know if I will like the colour?
We will do our best to provide you with a visual aid (Photographs, Colour samples) so that you can see the colour of vehicle you are purchasing, so you are sure it is a colour you would like. However, refusing to buy the vehilce you have chosen from us due to the colour will mean that your deposit cannot be returned.

...................................................................................................................................................................

Can you arrange the finance for me?
Yes. Please call our finance department on 0117 9628744 and they can take your details and offer you a competitive quote with rates starting at just 7.9% APR.
Finance is subject to status, written details available on request.

...................................................................................................................................................................

What sort of warranty cover comes with the vehicle?
If the vehicle that you are purchasing is less than three years old and has under 60,000 miles (manufacturer variations do exist, 100000 miles on most commercial vehicles, please ask for details on an exact model) then the vehicle is still covered by the manufacturers warranty, so if problem covered by the warranty arises a local main dealer repair centre will be able to carry out the repairs free of charge. For cars outside of manufacturers warranty, a one year ‘Star' warranty is included with the vehicle, please see the 07. Warranty Info page on the main site home page.

...................................................................................................................................................................

What are your opening hours?
Our Bristol offices are open 9:30 to 18:00 Monday to Friday and 10:00 till 16:00 at weekends. However, our call centre is open 8:00 to 22:00 seven days a week.

...................................................................................................................................................................

How will my vehicle be transported to me?
In most cases, your vehicle will be driven to you unless you request otherwise, this also includes brand new vehicles. Transported delivery is usually charged at about £200.

...................................................................................................................................................................

What happens if I am not happy with the condition of the vehicle when I see it?
When you see your allocated vehicle for the first time, irrespective of if you had it delivered or you are picking it up, if you are unhappy with the condition of the vehicle we can either sort the issue out, or offer you a full refund on your deposit. However, we make sure that the vehicle is perfect meaning that these situations need not arise!

...................................................................................................................................................................

Do you offer a delivery service?
Yes, We do offer a nationwide delivery service on all our vehicles. This is charged at 50p per a mile (driven), or £1 a mile on Transporter. We can organise a delivery date with you when you place your deposit.

...................................................................................................................................................................

Is Road Fund Licence supplied with the vehicle?
Our brand new (pre-registered) vehicles will include 6 or 12 months Road Fund Licence. With used vehicles we are unable to supply the vehicles with tax therefore, you must have an insurance cover note, along with the green part of the V5 (Logbook) to obtain tax at the post office.

...................................................................................................................................................................

What have your vehicles been used for previously?
It obviously depends from vehicle to vehicle. However, most of our commercial vehicles are just one-owner, ex-lease and company vehicles. Our nearly new cars are usually ex courtesy cars, employee pool cars, ex demonstrators or short-term lease vehicles.

...................................................................................................................................................................

Do your vehicles have a full service history?
Yes. All of our vehicles have had services at all the correct intervals and will come with the relevant documents to prove this. In some cases, there will be a service printout listing everything that has been done to the vehicle.

...................................................................................................................................................................

What does pre-registered mean when associated with brand new vehicles?
Pre-registered simply means that the car or van is un-used but has another owner listed on the vehicle's V5 (logbook). You are in effect, buying a one-owner vehicle with delivery mileage – an excellent way to buy a cost effective vehicle.

...................................................................................................................................................................

Do you sell imported cars?
From time to time we offer brand new imported cars and vans, which come attached with huge savings on the UK list price. However, these are clearly listed as imported vehicles and all of our usual new and nearly new stock is UK Supplied.

...................................................................................................................................................................

Why are your vehicles so cheap?
There are a variety of reasons why we are so competitive on price. Due to operating without a forecourt, our overheads are kept extremely low. Neither do we run from a huge showroom, instead we operate from a Estate/Travel agent retail site based in Stoke Bishop, Bristol . Furthermore, due to our buying power, we can often buy the vehicles cheaper than our competitors can, so we choose to pass those savings onto our customers.

...................................................................................................................................................................

How do I know my deposit is safe?
We operate using a separate deposit holding account, which is linked directly to our credit card machine. At anytime whilst we have your deposit you are more than welcome to request a copy of a statement, which will shows your deposit. We only take the payment from this account once the sale has been completed.

...................................................................................................................................................................

Is there a search or any other administration fee added to the price of my car?
There is no extra charge to pay whatsoever on all our cars and used vans. The price quoted by our sales staff is the price you pay. Only if you require your car to be delivered, do we charge extra. Brand New (pre-registered) commercial vehicles are quoted excluding Road Fund Licence at £165, and the Government first registration fee at £38.

...................................................................................................................................................................

Will my local dealer be able to service and maintain my car?
Yes. It doesn't matter where you purchase your vehicle from, all repairs including those under warranty, can be undertaken at any main dealer garage. Of course, for warranty work, the vehicle must be taken to the authorised repair centre or main dealer for that particular manufacturer

...................................................................................................................................................................

How do I know that the vehicle has not been clocked,
stolen, written off or has finance remaining on it?
All of our vehicles are Experian checked, and are supplied with a certificate confirming that they have not been s tolen, written off or have finance remaining. It will even give any details of plate change or colour change. The condition of the vehicle matched with the full service history will show that the mileage is genuine.